How To Recover Data From Samsung S2 S3 S4 Broken Screen

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If your Smartphone’s Screen broke up, the most easiest ways to recover your data from your smartphone is by DATA CABLE or Using KIES Air. Well if you didn’t backed up your data, didn’t stored it in your SD card and you didn’t even turned on the USB debugging mode and all the functions and backlights of touch buttons work but you cant see anything on the screen, and you have connected your smartphone to your Laptop from data cable but you cant access your files because the screen is locked with a security pattern and you can not unlock it because the digitizer is not working,and you have also tried KIES but Still unable to recover your data, well this post can be of your great help then; I have collected two methods that can help you recover your pictures , videos, messages and contacts from Samsung S2 S3 S4 Broken Screen smartphones.

Recover Data From Samsung S2 S3 S4 Broken Screen

Samsung-galaxy-s2

Method 1 to Recover Data from Samsung S2, S3, S4 Broken Screen

This Method will work Only if you used to have Samsung account on your smartphone, you can check if your Samsung account is registered or not here.

  1. Go onto the Samsung website.
  2. Click the Find my phone button or Simply login here.
  3. Login Using your Samsung Account you used to have on your smartphone.
  4. All the Options regarding using your smartphone remotely will be available on the screen.
  5. There will be an option on the left hand side of the screen to unlock your screen remotely.
  6. Connect with your USB Cable and KIES will allow you access to your files.

Update: This Method is not working on Samsung S2 and S3, And this service is not available in USA.

Method 2 to Recover Data from Samsung S2, S3, S4 Broken Screen

This Method is a bit Technical but it works 100% guaranteed, For this Method you need to have another Smartphone like yours but with working screen(e.g If you own S3, You Need to Borrow A friend’s S3)
Your data is saved on the motherboard, so you can just put it in another phone and back up from there.

Watch the tutorial for removing the display screen and its wires here

All you need to do is to be careful while following the steps mentioned below as to not damage the working device!
1) Take out the tiny screws from the back of phones (~10 in each).
2) Remove the plastic cover that is shielding the motherboard.
3) Unclip the display cable from both phones.

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Note: The display clip for S4 is not where pictured above, its on the upper right.
4) Insert the cable from the phone with the working screen into the port on the cracked/locked phone.
5) Boot it back up, and save all of your files after unlocking it.

 Also Check out: How to recover Contacts from Samsung S2 S3 S4

I hope the above guide is helpful, If you still have any problem on  how to Recover Data From Samsung S2 S3 S4 Broken Screen, You can ask me in the comments.

Posted in: Android, How To
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  • MrV

    Thanks Glen, Great Advice. Helped me get my S4 unlocked and backed up after the screen smashed and before my replacement arrived.

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  • allsmiles

    Sorry, I’m confused. What all do we removed just to hook up the new screen to the s4? I don’t want to remove unnecessary things. Also, will removing the screen from the new s4 screw up the adhesive?

    • Abdullah Akbar Shafi

      You Should follow this step only if you want to recover the data.. If you want a new screen , you should go to a Professional…
      And it wont screw up your adhesive as you dont have to remove the screen from the body , Just Disconnect it ,connect it with other screen Back up all of your data and then again connect it with the broken one…!
      (For A new Screen you May have to visit the tech store)

  • dbuck

    keeps telling me im offline. My screen is smashed but i know phone is on I can hear it ringing when i get e mails etc.

    • Abdullah Akbar Shafi

      Well it Means its just the Digitizer and Screen is Broken.. Phone is Alright..! Both Methods Will Work..!

  • Abdullah Akbar Shafi

    I am Afraid there is someother problem along with screen breakage…!
    Kindly do the Steps properly And then try… I should Work , It Worked for me For My S2
    Check out the Video Link Above.. MAke sure to connect the Plugs firmly..!

  • Abdullah Akbar Shafi

    No, You will have to Arrange a S3 From a friend or Somewhere..!

  • Jonas

    Thank you very much!!!!! unlocked my broken screen samsung s4 and backed it up! (opt 1)

    • Abdullah Akbar Shafi

      :)

  • http://techglen.com/ Hayder Ameen

    Hello Baljinder. You may try second method.

  • Becca2k

    Thank you Abdullah! Method two worked well for me! My screen was completely un-usable and this method is the only one that worked to allow me to back up my data and then erase all data so I could send back the broken phone to my carrier. :-)

    • Abdullah Akbar Shafi

      Pleasure :)

  • Montydogg

    This is easily the most helpful post I have ever read on the internet!! Thankyou, method 1 worked for me!!

    • Abdullah Akbar Shafi

      Pleasure.. ! :)

  • Sanyu

    Thank you so much!

    • Abdullah Akbar Shafi

      :)

  • Dominic Roy

    Method 2 is great !

    • Abdullah Akbar Shafi

      IKR

  • sam

    Thank you so much it worked for my broken SIII!!!!

    • http://www.techglen.com/ Abdullah Akbar Shafi

      Pleasure :)

  • DisgustedWithSociety

    Waiting on a spare s2 to try this! But this gives me hope! I’ve tried everything else but since my phone does not have usb debugging enabled, haven’t been able to connect it to the computer

    • http://www.techglen.com/ Abdullah Akbar Shafi

      Found the Spare S2?

  • Re

    Can’t thank you enough. I have been trying to find any help with my broken mobile and was lost with the adb solutions.

    Your solution is simple and perfect

    • Abdullah Akbar Shafi

      Pleasure Sir :)

  • Abdullah Akbar Shafi

    Thanks for those words man.. :)

  • saeed

    very good job very much appreciated ive been lookin for some very crazy solutions but I finally came across this thumbs up for u

    • Abdullah Akbar Shafi

      Thanks :)

  • AM

    Very good info helped a lot thank u.

    • Abdullah Akbar Shafi

      You’re Welcome

  • Abdullah Akbar Shafi

    Which method are you talking about?
    The First one?

  • Abdullah Akbar Shafi

    You’re Welcome… :)

  • Richard McMahon

    Absolute quality guidance and advice. Keep up the good work, not lost the photos of the kids this time. Cheers and many thanks.

    • Abdullah Akbar Shafi

      Pleasure Sir

  • Abdullah Akbar Shafi

    NO Idea Sir.. Never had this Kind of problem..! It might be because of carrier Smartphone.

  • Abdullah Akbar Shafi

    I Am Happy you got your data Back.. !

  • http://techglen.com/ Hayder Ameen
  • Annalise

    Im trying to do the first one cause i dont want to have to pull it apart but it says the phone is offline so its not working :/ what should i do?

    • http://www.techglen.com/ Abdullah Akbar Shafi

      It Seems like its not just the screen that has been damaged, Try the second one on already dead phone, that will cause no more damage to it..
      Have you Charged your phone a bit before trying?

    • http://www.techglen.com/ Abdullah Akbar Shafi

      This Service is Not Available in USA, Because of Patent Claims war Between Samsung and Apple..!
      I Am Afraid thats why your Phone shows Offline

  • http://www.techglen.com/ Abdullah Akbar Shafi

    Hahahaha.. :D
    Thats Great… I Am happy My guide worked for you :)

  • http://www.techglen.com/ Abdullah Akbar Shafi

    Use The Above Methods..

  • http://www.techglen.com/ Abdullah Akbar Shafi

    Use the Above Methods.. Same was the case with my S2…
    I recovered Everything using 2nd method…

  • http://www.techglen.com/ Abdullah Akbar Shafi

    Very Sad to ear that..!
    Ma’am The Above Post is About Recovering The pictures and videos Using a Spare Phone LCD..! Go thtough it.. It will help you to get back all of your data..

  • http://www.techglen.com/ Abdullah Akbar Shafi

    log on to your account on find my mobile page via pc web browser, now, while on the site, click on the unlock my phone, on your phone, open your wifi and make sure it is connected to a network, or mobile data enabled. see if the phone goes online. you can also select track my mobile now, and see if it goes online.

    PS: This Service is not available in US Because of Patent Claims of Apple..!
    If you Live in USA you cant Use the first method..!

  • http://www.techglen.com/ Abdullah Akbar Shafi

    This Service is Not Available in USA, Because of Patent Claims war Between Samsung and Apple..!
    I Am Afraid thats why your, Phone shows Offline

  • Gee Why

    Hey Thanks for the great post! Unfortunately my phone got water damage and the screen and digitizer are broken. I have the exact issue mentioned above however a new LCD screen is not working either (I think the video card on the motherboard is the issue). Any other solutions, unfortunately I don’t have Samsung account setup and USB debugging isn’t checked either. Any other suggestions would be great! Thanks again

  • Thomas

    Fantastic… After many hours and tired eyes.. Finnally bed.. ;)

    • http://www.techglen.com/ Abdullah Akbar Shafi

      Thats Great :)

  • soljagurl

    I bought a galaxy note after i broke my s3, will method two work between the different phones?

    • http://www.techglen.com/ Abdullah Akbar Shafi

      No it Wont..!

  • http://www.techglen.com/ Abdullah Akbar Shafi

    Method One doesnot Works If you are in USA

    • Vimal

      I have the same error for my S2. I am from India.What can be done ?

      • http://www.techglen.com/ Abdullah Akbar Shafi

        Use methd 2, Method 1 doesnot works on Old Samsung galaxy phones

  • sam

    thanks so much..managed to back my phone up after screen was destroyed

    • http://www.techglen.com/ Abdullah Akbar Shafi

      NP :)

  • http://www.techglen.com/ Abdullah Akbar Shafi

    You can find alot of videos at youtube about S4 Teardown.. !

  • http://www.techglen.com/ Abdullah Akbar Shafi

    Nopeee..!

  • http://www.techglen.com/ Abdullah Akbar Shafi

    Pleasure Sir :)

  • http://www.techglen.com/ Abdullah Akbar Shafi

    I Am happy you recovered your data one way or the other :)

  • Kamaldeep Kaur

    My s4 screen broke down and my pics are inside. The insurance company is sending a replacement. Is is fine if I open the motherboard?

    • http://techglen.com/ Hayder Ameen

      If the insurance company would not mind to replace a phone which has been opened for motherboard, then you may do it.

  • Sunitha S

    hiii… this sounds very promising… i am going to try this when i get back home. I had a quick question…. can i use a S3 screen with my (briken) S4 phone… or do i have to find someone with a S4?? TIA…..

    • http://www.techglen.com/ Abdullah Akbar Shafi

      No You Cant use S3 Screen with a broken S4…!

  • arvel

    does this void the warranty?

    • http://www.techglen.com/ Abdullah Akbar Shafi

      Yes it Does… Opening up phone voids warranty..

  • Firoz Alvi

    My grand duos motherboard craked any solution i want recover data to a break motherboard…….plzzz

    • http://www.techglen.com/ Abdullah Akbar Shafi

      Not any Method that I know Of…!

  • http://www.techglen.com/ Abdullah Akbar Shafi

    The data is in the Motherboard, I am Afraid you cant recover them now as the motherboard is dead.

  • C 1234

    Thank you so much – rescued all of my numbers, photos and everything with method 2. You are a hero!!!

  • Pixie

    Thank you, thank you, thank you! Method 1 worked for me.

  • http://www.techglen.com/ Abdullah Akbar Shafi

    Not any Method that I know Of…!

  • http://www.techglen.com/ Abdullah Akbar Shafi

    No, you Have to have same Models to exchange the screens…

  • http://www.techglen.com/ Abdullah Akbar Shafi

    Cheers mate.. :)

  • http://www.techglen.com/ Abdullah Akbar Shafi

    No Idea sir.. Try from a Laptop..!

  • http://www.techglen.com/ Abdullah Akbar Shafi

    No Sir it wont work…!

  • http://www.techglen.com/ Abdullah Akbar Shafi

    It might be because you havent synced your contacts before your phone broke… Try this guide..
    http://techglen.com/2014/01/14/how-to-recover-deleted-contacts-from-samsung-s2s3-and-s4/

  • http://www.techglen.com/ Abdullah Akbar Shafi

    Same Was with my S2 that is Above, There was a Unlock pattern , Try thr method one, It will ask you your Pin on KIES that will be shown on your Computer… Best of luck

  • http://www.techglen.com/ Abdullah Akbar Shafi

    Pleasure :)

  • Sylvia

    Hello,
    I just tried method 2 for my broken S4 and connected to S4active, the phone turns on but the screen is not working. any suggestions what to do next?

  • DC

    My problem is that the smartphone will not boot and is frozen on the startup screen. Is there anyway to access my info?

  • S4 quick fix

    Method 2 worked like a charm, had my father in-law’s phone back up with all of his data in 40 minutes. Thank you Abdullah!

  • Angie

    Hi, I used your method 1 which worked perfectly until I got onto Kies, it comes up with an error saying “change connection mode to media device (MTP)” is there a way to do that when the screen is completely black? Thanks in advance :) (desperate!!)

    • http://techglen.com/ Hayder Ameen

      No, you cannot. You will have to use the second method.

  • Bamskiman

    I have an s2 and just attempted method 2. I used my wife’s s2 and everything seemed to go well. Quite easy actually. When I booted up my phone the images all came up and my pass code display but I was unable to enter any of the code or operate the phone in any way. I plugged the screen back into my wife’s phone and it worked perfectly. Almost seems like the screen and motherboard are synced somehow?? Any thoughts?

    • http://www.techglen.com/ Abdullah Akbar Shafi

      You didnt attached the wires properly, You might have noticed that if you use someother charger to charge your smartphone the digitizer and screen doesnot works properly, You Should try again and make sure to firmly attach the wires and remove your smartphone from charging while you are doing so..
      Let me know if it worked.

  • Sarah

    Abdulla,

    I currently have an S4 and the mother board is damaged :( as in the phone is absoloutely DEAD, won’t power up even if I change the battery. I dont have a memory card, everything is stored on the internal memory. Any way I can retrieve all the data back? Would appreciate your help… please email me at sarahalbeloushi@gmail.com

    • http://www.techglen.com/ Abdullah Akbar Shafi

      Check your Email

  • http://www.techglen.com/ Abdullah Akbar Shafi

    Thanks For the Correction.. :)

  • http://www.techglen.com/ Abdullah Akbar Shafi

    Method 1 doesnot works in USA

  • http://www.techglen.com/ Abdullah Akbar Shafi

    No Idea on that Sir..!

  • MattyH

    Hello

    I was wondering if this were possible with a Samsung Galaxy S4 Mini.

    I have tried to carry out the same procedure however I have had no joy.

    Any help would be appreciated.

    Kind Regards

    Matthew

    • http://www.techglen.com/ Abdullah Akbar Shafi

      I cant tell you, You can always try above methods with a dead phone, I dead phone will never give you more loss…

  • alex

    Thanks – the advice you provided saved me loads of time and stress. I can now access keys and back up my smashed phone!

  • http://www.techglen.com/ Abdullah Akbar Shafi

    Check email

  • http://www.techglen.com/ Abdullah Akbar Shafi

    Method 1 doesnot works in USA.. And if you had a pin or Lock Screen Pattern, You cant Access your phone through KIES or USb connection..!

  • http://www.techglen.com/ Abdullah Akbar Shafi

    Use the Above Guide

  • http://www.techglen.com/ Abdullah Akbar Shafi

    Method 1 doesnt works If you are from USA…

  • Tariq

    Hi, I broke my S4 screen, and it took some time for me to replace the screen finally. Screen is ok now, but the problem is I forgot my password by then. I tried every possible passwords but unable to unlock the phone. Can you help me to solve this problem?

  • Base

    Awesome solution – Never thought of remote unlock method using samsung account. This is great. Thanks so much for your help. You’re a lifesaver!

  • http://www.techglen.com/ Abdullah Akbar Shafi

    Method one doesnot works in USA because of Patent Issues..!

  • http://www.techglen.com/ Abdullah Akbar Shafi

    Method one shows your phone is offline if you are from USA, It doesnot works in USA..

  • brundley levros

    very good advice!

  • Heather

    Samsung won’t support anything older than an S5 now, or at least for us who live in the USA. The only way to recover data is to go through the motherboard now…

    • http://www.techglen.com/ Abdullah Akbar Shafi

      No its not the customer support method , Method one doesnot works in USA because of some Patents Issues, and as a result that service is blocked in USA

  • Robert

    Is it posible to connect a broken S3 to a S2 display? The display connector looks the same. Thanks

    • http://www.techglen.com/ Abdullah Akbar Shafi

      I Dont think its possible, Although you can try, You wont have any problem losing already dead smartphone, Its worth a try and do let me know if it works..

  • Jih Ane

    I need help accessing my photos on my phone, the digitizer is broken and i have a passcode on the phone, i have tried to follow the steps, not working. help please!

    • http://www.techglen.com/ Abdullah Akbar Shafi

      If you had Samsung Account, Method one will work, If you didn’t had a Samsung account, you will have to try the second method.

  • rubina

    Recently my Samsung S3 phone as broken. And i need help to recover my data. Please let me know how can I. Thanks

  • Matt

    My s2 digitalizer has broken and there is no memory card in it and I want to be able to get the internal memory back. I am selling it soon so I need some help. It says something like not availible for some models or something. Any help?

  • Uday

    It works 100%….just unlocked my S4 and backed up all the data on it…Method 2 is absolutely the only option left if you are unable to unlock your phone (coz of a cracked screen) and dont have usb debugging enabled, dont have bluetooth enabled, dont have the find my phone app (from samsung) and are unable to connect to Kies software. Thanks once again…this blog is much more usefull than a ton of useless videos on the same topic on youtube.

    • http://www.techglen.com/ Abdullah Akbar Shafi

      Your Compliment is Appreciated :)

  • sendy

    it doesnt unlock the device, it shows that it;s turned off, but it is not. i need to enter pin code obviously when i turn it on, that’s why it shows it’s offline? how could i turn it on, so it allows me to unlock it on that samsung site?

    • http://www.techglen.com/ Abdullah Akbar Shafi

      Method one doesnot works in USA, Try method 2

  • Ton

    Yesss!! Method two was my one and only resort… and it worked – couple of months of baby pics rescued! Thanks for a great post from Holland.

  • http://www.techglen.com/ Abdullah Akbar Shafi

    This Post is about recovering data if screen of your samsung S4 is broken,If your motherboard is damaged, I am afraid your all data is lost..

  • tanya

    method 2 worked for me….. THANK YOU SOOOOOOOOOOOOOOOOOO MUCH!!!!!

  • jerry cla

    Fantastic! Option 2 worked like a charm. You rock!

  • annoyed.

    does the battery need to be in the broken phone or the working display phone when i go to reboot?

    • http://www.techglen.com/ Abdullah Akbar Shafi

      When you attach working display screen to Broken phone battery should be in the broken phone.

  • chris

    would the second method work with a broken s3 connected to a s2 screen?

    • http://www.techglen.com/ Abdullah Akbar Shafi

      Nope. You will have to find S3

  • Tim

    For method 2, I was able to see the display, but touch screen is not working and I could not unlock using the pattern. Can you please confirm 1.do I have to connect the display cable of both phones to each other, I connected only broken display to working display 2.do I power up both phones or only one of them? Anything else that I need to do?

    • http://www.techglen.com/ Abdullah Akbar Shafi

      You have to Connect the cable of broken screen phone to the screen of working phone, And you have to turn on the broken phone
      that it.. Best of luck..!

  • Ambs

    Thankssss soo much!! The first method worked for me! xxx

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